Frequently Asked Questions
Everything you need to know about Yale India home security solutions.
Does Yale India provide installation services for smart locks?
Yes, we offer professional installation services across major cities in India. Once your order is delivered, you can schedule an appointment through our customer service helpline.
What is the warranty period for Yale products?
Most Yale products come with a standard 1-year to 2-year warranty covering manufacturing defects. Specific warranty terms vary by product category, such as digital locks versus mechanical hardware.
Are Yale smart locks compatible with mobile apps?
Yes, our smart locks are compatible with the Yale Access App (formerly Yale Home), allowing you to lock, unlock, and share access from your smartphone via Bluetooth or Wi-Fi.
What is your return policy for online purchases?
We accept returns within 7 days of delivery, provided the product is in its original packaging, unused, and the seal is not broken. Custom orders or installed products are not eligible for return.
How long does shipping take within India?
Orders are typically processed within 24-48 hours. Delivery usually takes 3-5 business days for metro cities and 7-10 business days for other regions across India.
What happens if the battery of my digital lock dies?
Yale digital locks provide low-battery alerts well in advance. In case the battery dies completely, most models feature an external emergency power terminal where you can use a 9V battery to gain temporary access.