Returns & Exchanges
At Yale India, we strive to ensure your home security solutions meet the highest standards, allowing returns within 7 days of delivery for products that are defective or damaged. Please ensure the item remains in its original packaging with all hardware and installation manuals included.
Initiate Request
Contact our customer support team or visit the 'My Orders' section to submit a return request with your order ID and photos of the product.
Quality Inspection
Our technical team will review your request and may schedule a remote or physical inspection to verify the functionality of the smart lock or hardware.
Product Pickup
Once approved, we will arrange a secure pickup from your registered address at no additional cost for verified manufacturing defects.
Refund or Replacement
After the item reaches our warehouse and passes quality checks, we will initiate a full refund to your original payment method or dispatch a replacement unit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing